Thank you for shopping at WockLean. We want to ensure your satisfaction with every purchase you make from our ecommerce store located at www.wock-lean.com (the "Site"). If you are not completely satisfied with your purchase, we offer a flexible return policy subject to the terms and conditions outlined below:

Eligibility for Returns
1.1. Products: Only products that are purchased directly from WockLean through the Site are eligible for return. Products purchased from other retailers or third-party sellers are not eligible for return.

1.2. Timeframe: To be eligible for a return, you must initiate the return process within [insert number of days] days from the date of delivery. After this period, we will not accept any return requests.

1.3. Condition: The product must be in its original condition, unused, and in its original packaging with all tags, labels, and accessories intact. We reserve the right to reject a return if the product shows signs of use, damage, or tampering.

Return Process
2.1. Return Authorization: To initiate a return, please contact our customer support team at [insert contact information]. Provide your order details, reason for the return, and any supporting information or photos, if applicable. Our team will review your request and provide you with further instructions.

2.2. Return Shipping: If your return is approved, we will provide you with a return shipping address. You are responsible for shipping the product back to us using a trackable shipping method at your own expense. We recommend using a shipping service that offers insurance and proof of delivery.

2.3. Return Packaging: Ensure that the product is securely packaged to prevent damage during transit. Include all original packaging materials, accessories, and a copy of the original invoice or order confirmation.

Refunds
3.1. Refund Method: Once we receive and inspect the returned product, we will process the refund using the original payment method used for the purchase. Please note that shipping fees and any applicable taxes or duties are non-refundable.

3.2. Refund Timing: We will make every effort to process your refund within [insert number of days] days from the date we receive the returned product. However, the actual timing of the refund may vary depending on your financial institution.

Exceptions
4.1. Non-Returnable Products: For health and safety reasons, certain products may not be eligible for return. These may include but are not limited to perishable items, intimate apparel, personal care items, and customized or personalized products. Any such exceptions will be clearly stated on the product page.

Customer Support
5.1. If you have any questions or need assistance with the return process, please contact our customer support team at [insert contact information]. We are here to help you and ensure a smooth return experience.

Modifications
6.1. We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the Site. Your continued use of the Site after any modifications to the Return Policy constitutes your acceptance of the revised terms.

Please note that this Return Policy does not affect your statutory rights under applicable consumer protection laws.